Third Generation Knowledge Management

first_imgTags:#Knowledge Management#web The best chefs are artists, so this view of KM plays to my artsy-fartsy nature 🙂KM is…So after all that, what is KM? Well Snowden defined it as “the creation of sharedcontext”. He said knowledge must be volunteered (not conscripted), which is where thenarrative techniques come in. When people tell their own stories, they naturally putinformation into the context of their lives.Not coincidentally that is also the patternof blogging, which encourages people to tell their stories on the Web and “share context”with their particular community. The blogging communities for Web Design and KnowledgeManagement itself best illustrate this to me – they both have strong communities wherebloggers constantly comment on each others sites or trackback one another.Snowden’s own KM model is called Cynefin and hedescribed it like this:“…the contextualization takes the form of gathering anecdotes(naturally told stories, around the water cooler etc.) from that organization’s ownhistory, and using those stories to create the [KM] model.” (pg 29)He later referred to this as mapping what people know, using narrative techniques (pg33).As yet, I’m not sure what role literary techniques might play in this. I’ll read somemore on Snowden’s theories, plus other peoples, and see what I can come up with.I’d liketo think that a skilled writer has a lot to offer in the KM process of transcribing peoplesstories into a compelling narrative. Just as Michael Lewis wrote an amazing narrativebased on the stories of the Oakland A’s baseball team in his book Moneyball (which I’ve just finished reading). The stories came from the Oakland A’speople, particularly Billy Beane. But it was Lewis’ skill that stitched it all togetherto produce a very insightful book – chock full of knowledge, in fact.I’ve crossed oceans of time to find you…Lastly, Snowden defined the generations of Knowledge Management as he sees them:“In Generation 3, we acknowledge Gen 2 (content management) but also seeknowledge is simultaneously a flow and a thing—so for the flows we managechannels.” (pg 37)A flow and a thing… I love that definition, because I’ve blogged about ‘flow’before.To wrap up the chef metaphor, Snowden said:“We are chefs using prior knowledge, experience and natural talent tocreate original solutions, not recipe book users.” (pg 37/38)I like to think that describes the art of writing too. And originality is something Iplace a high premium on, so I have a feeling Dave Snowden’s theories on KnowledgeManagement are going to serve me very well. Why Tech Companies Need Simpler Terms of Servic… This post could be sub-titled “Grokking Dave Snowden”, because that’s how I felt afterreading this PDF file from AOK(Association of Knowledgework). The PDF features extracts from a proposed AOK book entitled Stars Of TheNew Order: What They’re Telling Business Leaders. The chapter that got my attentionwas chapter 13: Third Generation Knowledge Management. I think it’s based on a series ofconversations with DaveSnowden back in January 2002, but the content is just as relevant now.Snowden islike the Jakob Nielsen of Knowledge Management – he’sa very influential figure in the community. In these conversations, he held sway withother KM practitioners like Jack Vinson and James Robertson. This discussion formatbrought out the best in Snowden I believe. Here are some of the highlights I pickedout and my thoughts based on them.EcologyIn recent years, it’s been difficult to pin down a definition of what KnowledgeManagement is. What it appeared to be in the 90’s was Information Management in wolf’sclothing. Or is that: mutton dressed as lamb? 🙂 Either way, what was being ‘managed’ inthe 90’s by so-called Knowledge Management Systems was not in fact knowledge – butinformation. There was, as T.D.Wilson put it:“A tendency to elide the distinction between ‘knowledge’ (what I know)and ‘information’ (what I am able to convey about what I know).”In the conversations, Dave Snowden put it like this:“As we move into the third millennium we see a new approach emerging inwhich we focus not on the management of knowledge as a ‘thing’ which can be identifiedand cataloged, but on the management of the ecology of knowledge.” (pg 21)I love that term: ecology of knowledge. It emphasizes that knowledge is a fluid,almost living, thing; and that it’s closely related to its environment – or put anotherway, its context (a word which Snowden uses a lot).Head, Mouth, HandsSnowden went on to explain a basic principle of KM in this ‘ecology’ view of it:“The process of moving from my head, to my mouth to my hands inevitablyinvolves some loss of content, and frequently involves a massive loss of context.” (pg21)Which is to say: during the act of speaking and then writing what is in your head, youwill probably lose some content and a lot of context.To extrapolate from what Snowden said, this is how I think his body metaphor worksout:Head = ContextMouth = NarrativeHands = Content ManagementThe Role of NarrativeSnowden uses narrative (storytelling) to add context to information. He said:“…as for strategy, I use narrative techniques to contextualize themodel for a company so the heuristics and boundary conditions are defined not in someabstract language, but are rooted in the defining stories of that organization.” (pg24)This is of great interest to me. As a writer, narrative is one of my skillsets. So I’mthinking this could be a way for me to leverage my skills as a writer in the world of KM(see, I’m even using the word ‘leverage’ with gay abandon now – I’m drinking the KMKool-Aid!).You know what it also reminds me of? My two favourite contemporary literary writers,Michael Lewis and Tom Wolfe. They are both pioneers of writing non-fiction using literarytechniques. I was thinking about this the other day (in another context!) and wrote down this as a note to myself:The future of fiction is non-fiction.To relate this to KM, I think there’s room for a literary sensibility in businesstoo.Narrative ContextSnowden talked about rejecting “generic models” of knowledge management – typified byKM Consultants who speak in buzz words and cliches. He explained:“If a model is rooted in the stories of an organization’shistories and its possible futures (narrative techniques) then the model has meaning tothat group. My approach is to get the organization to tell stories and then to populate aframework with those stories, draw boundaries between spaces and then move forward toaction.” (pg 26)He hates “consultants who just roll out their model regardless of context”.Be a Chef, not a Recipe Book UserThe approach Snowden prefers is what he labels a “heuristic” one – heuristic meaning to discover or findout. He has a lovely metaphor to explain this:“Here we have the chef, not the recipe book user, with all thedifferences in quality that metaphor implies.” (pg 27) richard macmanus A Web Developer’s New Best Friend is the AI Wai… Related Posts Top Reasons to Go With Managed WordPress Hosting 8 Best WordPress Hosting Solutions on the Marketlast_img read more

36 Students Receive Tryall Scholarships

first_img The Tryall Scholarship Fund has been developed and supported by management and staff of the hotel The awardees were chosen based on their ability to achieve and maintain good grades Story Highlights Thirty-six students of educational institutions, including high schools, colleges and universities, have been presented with scholarships worth $4.2 million, by the Tryall Scholarship Fund.The presentation ceremony was held at the Tryall Great House in Sandy Bay, Hanover, on August 8.The awardees were chosen based on their ability to achieve and maintain good grades. This year’s recipient of the Louise Cullman Scholarship is Ricardo Graham, a member of staff at the hotel. This scholarship was named in memory of the late member of staff.Addressing recipients at the ceremony, 2011 winner of Louise Cullman Scholarship, Anthia Williamson, encouraged them to always focus on their vision, in order to conquer failure and eventually reap success.“I implore you awardees to take your studies very seriously and use this great opportunity, not only to advance yourselves to achieve your academic goals, but to be role models to yourselves and others.   With this investment that has been made in us, it is only fair that we repay it in abundance by helping to create a better society and a better world,” she said.Miss Williamson said that her decision to continue her studies was not easy, but she was deeply humbled and proud of her accomplishments.“Over the past two years, my decision to go back to school has reinforced in me the fact that knowledge is power and education has the key to liberate the mind.  I therefore challenge you, every single one of you, to give back to this initiative in whatever way you can,” she urged.The Tryall Scholarship Fund has been developed and supported by management and staff of the hotel and is aimed at improving the lives of children and families in the parish of Hanover, through its education, health and welfare projects. This year’s recipient of the Louise Cullman Scholarship is Ricardo Grahamlast_img read more

Ferdinand questions Chelseas attitude against Spurs

first_imgRio Ferdinand has questioned the mentality of Chelsea players after their unbeaten run was brought to an end by Tottenham Hotspur at Wembley.Maurizio Sarri’s men were outclassed from the first minute to the last as Tottenham recorded victory in the London derby thanks to goals from Dele Alli, Harry Kane, and Son Heung-Min.However, former Manchester United defender Ferdinand admitted he was shocked by Chelsea’s lackluster performance and accused their players of failing to stick to a game plan.“Tottenham approached this game as if it was a derby, Chelsea approached it as if it was a testimonial,” he told Daily Mail.Tammy Abraham, ChelseaChelsea hat-trick hero Tammy Abraham hopes for more Andrew Smyth – September 14, 2019 Tammy Abraham hopes this season will be his big breakthrough at Chelsea after firing his first hat-trick for the club in Saturday’s 5-2 win at Wolves.“Tottenham have this in their locker, it’s not a surprise, what was a surprise was how Sarri’s team played.“I just think when you come away from home you want to make sure you’re compact and they have done everything but that. In the first half, they went against everything that would have been said in the team talk.“That’s a performance as a player and a manager especially, you’re fearful of off the back of an international football: Lackadaisical, jaded, the air miles are playing a part in it, too.“It feels like they have not focused on what the job in hand was here today and that was to come here and especially in the first 10, 15 minutes away from home in a massive game like this is to quiet the crowd and to get your foot in the game and they did everything but that.”last_img read more