Third Generation Knowledge Management

first_imgTags:#Knowledge Management#web The best chefs are artists, so this view of KM plays to my artsy-fartsy nature 🙂KM is…So after all that, what is KM? Well Snowden defined it as “the creation of sharedcontext”. He said knowledge must be volunteered (not conscripted), which is where thenarrative techniques come in. When people tell their own stories, they naturally putinformation into the context of their lives.Not coincidentally that is also the patternof blogging, which encourages people to tell their stories on the Web and “share context”with their particular community. The blogging communities for Web Design and KnowledgeManagement itself best illustrate this to me – they both have strong communities wherebloggers constantly comment on each others sites or trackback one another.Snowden’s own KM model is called Cynefin and hedescribed it like this:“…the contextualization takes the form of gathering anecdotes(naturally told stories, around the water cooler etc.) from that organization’s ownhistory, and using those stories to create the [KM] model.” (pg 29)He later referred to this as mapping what people know, using narrative techniques (pg33).As yet, I’m not sure what role literary techniques might play in this. I’ll read somemore on Snowden’s theories, plus other peoples, and see what I can come up with.I’d liketo think that a skilled writer has a lot to offer in the KM process of transcribing peoplesstories into a compelling narrative. Just as Michael Lewis wrote an amazing narrativebased on the stories of the Oakland A’s baseball team in his book Moneyball (which I’ve just finished reading). The stories came from the Oakland A’speople, particularly Billy Beane. But it was Lewis’ skill that stitched it all togetherto produce a very insightful book – chock full of knowledge, in fact.I’ve crossed oceans of time to find you…Lastly, Snowden defined the generations of Knowledge Management as he sees them:“In Generation 3, we acknowledge Gen 2 (content management) but also seeknowledge is simultaneously a flow and a thing—so for the flows we managechannels.” (pg 37)A flow and a thing… I love that definition, because I’ve blogged about ‘flow’before.To wrap up the chef metaphor, Snowden said:“We are chefs using prior knowledge, experience and natural talent tocreate original solutions, not recipe book users.” (pg 37/38)I like to think that describes the art of writing too. And originality is something Iplace a high premium on, so I have a feeling Dave Snowden’s theories on KnowledgeManagement are going to serve me very well. Why Tech Companies Need Simpler Terms of Servic… This post could be sub-titled “Grokking Dave Snowden”, because that’s how I felt afterreading this PDF file from AOK(Association of Knowledgework). The PDF features extracts from a proposed AOK book entitled Stars Of TheNew Order: What They’re Telling Business Leaders. The chapter that got my attentionwas chapter 13: Third Generation Knowledge Management. I think it’s based on a series ofconversations with DaveSnowden back in January 2002, but the content is just as relevant now.Snowden islike the Jakob Nielsen of Knowledge Management – he’sa very influential figure in the community. In these conversations, he held sway withother KM practitioners like Jack Vinson and James Robertson. This discussion formatbrought out the best in Snowden I believe. Here are some of the highlights I pickedout and my thoughts based on them.EcologyIn recent years, it’s been difficult to pin down a definition of what KnowledgeManagement is. What it appeared to be in the 90’s was Information Management in wolf’sclothing. Or is that: mutton dressed as lamb? 🙂 Either way, what was being ‘managed’ inthe 90’s by so-called Knowledge Management Systems was not in fact knowledge – butinformation. There was, as T.D.Wilson put it:“A tendency to elide the distinction between ‘knowledge’ (what I know)and ‘information’ (what I am able to convey about what I know).”In the conversations, Dave Snowden put it like this:“As we move into the third millennium we see a new approach emerging inwhich we focus not on the management of knowledge as a ‘thing’ which can be identifiedand cataloged, but on the management of the ecology of knowledge.” (pg 21)I love that term: ecology of knowledge. It emphasizes that knowledge is a fluid,almost living, thing; and that it’s closely related to its environment – or put anotherway, its context (a word which Snowden uses a lot).Head, Mouth, HandsSnowden went on to explain a basic principle of KM in this ‘ecology’ view of it:“The process of moving from my head, to my mouth to my hands inevitablyinvolves some loss of content, and frequently involves a massive loss of context.” (pg21)Which is to say: during the act of speaking and then writing what is in your head, youwill probably lose some content and a lot of context.To extrapolate from what Snowden said, this is how I think his body metaphor worksout:Head = ContextMouth = NarrativeHands = Content ManagementThe Role of NarrativeSnowden uses narrative (storytelling) to add context to information. He said:“…as for strategy, I use narrative techniques to contextualize themodel for a company so the heuristics and boundary conditions are defined not in someabstract language, but are rooted in the defining stories of that organization.” (pg24)This is of great interest to me. As a writer, narrative is one of my skillsets. So I’mthinking this could be a way for me to leverage my skills as a writer in the world of KM(see, I’m even using the word ‘leverage’ with gay abandon now – I’m drinking the KMKool-Aid!).You know what it also reminds me of? My two favourite contemporary literary writers,Michael Lewis and Tom Wolfe. They are both pioneers of writing non-fiction using literarytechniques. I was thinking about this the other day (in another context!) and wrote down this as a note to myself:The future of fiction is non-fiction.To relate this to KM, I think there’s room for a literary sensibility in businesstoo.Narrative ContextSnowden talked about rejecting “generic models” of knowledge management – typified byKM Consultants who speak in buzz words and cliches. He explained:“If a model is rooted in the stories of an organization’shistories and its possible futures (narrative techniques) then the model has meaning tothat group. My approach is to get the organization to tell stories and then to populate aframework with those stories, draw boundaries between spaces and then move forward toaction.” (pg 26)He hates “consultants who just roll out their model regardless of context”.Be a Chef, not a Recipe Book UserThe approach Snowden prefers is what he labels a “heuristic” one – heuristic meaning to discover or findout. He has a lovely metaphor to explain this:“Here we have the chef, not the recipe book user, with all thedifferences in quality that metaphor implies.” (pg 27) richard macmanus A Web Developer’s New Best Friend is the AI Wai… Related Posts Top Reasons to Go With Managed WordPress Hosting 8 Best WordPress Hosting Solutions on the Marketlast_img read more

36 Students Receive Tryall Scholarships

first_img The Tryall Scholarship Fund has been developed and supported by management and staff of the hotel The awardees were chosen based on their ability to achieve and maintain good grades Story Highlights Thirty-six students of educational institutions, including high schools, colleges and universities, have been presented with scholarships worth $4.2 million, by the Tryall Scholarship Fund.The presentation ceremony was held at the Tryall Great House in Sandy Bay, Hanover, on August 8.The awardees were chosen based on their ability to achieve and maintain good grades. This year’s recipient of the Louise Cullman Scholarship is Ricardo Graham, a member of staff at the hotel. This scholarship was named in memory of the late member of staff.Addressing recipients at the ceremony, 2011 winner of Louise Cullman Scholarship, Anthia Williamson, encouraged them to always focus on their vision, in order to conquer failure and eventually reap success.“I implore you awardees to take your studies very seriously and use this great opportunity, not only to advance yourselves to achieve your academic goals, but to be role models to yourselves and others.   With this investment that has been made in us, it is only fair that we repay it in abundance by helping to create a better society and a better world,” she said.Miss Williamson said that her decision to continue her studies was not easy, but she was deeply humbled and proud of her accomplishments.“Over the past two years, my decision to go back to school has reinforced in me the fact that knowledge is power and education has the key to liberate the mind.  I therefore challenge you, every single one of you, to give back to this initiative in whatever way you can,” she urged.The Tryall Scholarship Fund has been developed and supported by management and staff of the hotel and is aimed at improving the lives of children and families in the parish of Hanover, through its education, health and welfare projects. This year’s recipient of the Louise Cullman Scholarship is Ricardo Grahamlast_img read more

Ferdinand questions Chelseas attitude against Spurs

first_imgRio Ferdinand has questioned the mentality of Chelsea players after their unbeaten run was brought to an end by Tottenham Hotspur at Wembley.Maurizio Sarri’s men were outclassed from the first minute to the last as Tottenham recorded victory in the London derby thanks to goals from Dele Alli, Harry Kane, and Son Heung-Min.However, former Manchester United defender Ferdinand admitted he was shocked by Chelsea’s lackluster performance and accused their players of failing to stick to a game plan.“Tottenham approached this game as if it was a derby, Chelsea approached it as if it was a testimonial,” he told Daily Mail.Tammy Abraham, ChelseaChelsea hat-trick hero Tammy Abraham hopes for more Andrew Smyth – September 14, 2019 Tammy Abraham hopes this season will be his big breakthrough at Chelsea after firing his first hat-trick for the club in Saturday’s 5-2 win at Wolves.“Tottenham have this in their locker, it’s not a surprise, what was a surprise was how Sarri’s team played.“I just think when you come away from home you want to make sure you’re compact and they have done everything but that. In the first half, they went against everything that would have been said in the team talk.“That’s a performance as a player and a manager especially, you’re fearful of off the back of an international football: Lackadaisical, jaded, the air miles are playing a part in it, too.“It feels like they have not focused on what the job in hand was here today and that was to come here and especially in the first 10, 15 minutes away from home in a massive game like this is to quiet the crowd and to get your foot in the game and they did everything but that.”last_img read more

NASA moon orbiter spots Change 4 lander in a crater

first_img Chang’e 4 explores the moon Chang’e 4 is pointed to by small white arrows near the lower right-hand side of this LRO image. NASA/GSFC/Arizona State University You’ll need to squint to spot it, but NASA’s Lunar Reconnaissance Orbiter managed to capture a look at the Chinese National Space Agency’s (CNSA) Chang’e 4 lander hanging out on the far side of the moon. Chang’e 4 touched down on Jan. 3 in the Von Kármán crater. LRO took the image on Jan. 30. “As LRO approached the crater from the east, it rolled 70° to the west to snap this spectacular view looking across the floor towards the west wall,” writes Mark Robinson for Arizona State University’s LRO Camera site.The lander, which is about the size of a car, appears as a tiny bright spot. Chang’e 4 released its Jade Rabbit 2 lunar rover in early January, but the small machine is not visible in the LRO image.lrochangecloseup1Here’s a closer look at the bright spot that is the Chang’e 4 lander.  NASA/GSFC/Arizona State University NASA announced in mid-January it had discussed observing Chang’e 4’s landing plume with CNSA in order to learn more about how dust is kicked up during a spacecraft landing. China’s lander is the first spacecraft to land on the far side of the moon, sometimes called the dark side even though it gets plenty of sunlight. The lander and rover are both powered by solar panels.  NASA Space Chang’e 4 is on a mission to learn more about this mysterious region of the moon. It also hosted a short-lived attempt to sprout plants within a container. China already has its eyes set on another moon mission in 2019, but this time it plans to bring back lunar samples. If successful, those lunar bits will be the first brought back to Earth in decades. Sci-Tech Tags Post a comment Share your voice 0 Super blood wolf moon lunar eclipse dazzles in striking photos 12 Photos Chinese lunar rover makes tracks on the far side of the moon China’s Chang’e 4 sends back first photos of moon’s far side after historic landing NASA turns 60: The space agency has taken humanity farther than anyone else, and it has plans to go further.Taking It to Extremes: Mix insane situations — erupting volcanoes, nuclear meltdowns, 30-foot waves — with everyday tech. Here’s what happens.last_img read more

GM wins lawsuit over its massive ignition switch recall

first_img Post a comment Ride in the back seat at your own risk Tags 2:09 2020 Hyundai Palisade review: Posh enough to make Genesis jealous 2005 Chevrolet Cobalt LT More From Roadshow General Motors Car Industry 2019 Chevy Malibu review: Swing and a miss 2020 BMW M340i review: A dash of M makes everything better Recalls Chevrolet Pontiac Share your voice Enlarge ImageOwners of vehicles affected by GM’s massive ignition switch recall wanted the company to pay for their vehicles’ lost value, but a federal judge says no. Corinne Schulze/CBS Interactive General Motors’ ignition switch recall was one of the biggest and deadliest to hit the market in decades. The fix for it has been out for a long time now, but the owners of the affected vehicles aren’t giving up on getting the General to pay for its mistake.A large part of that effort has been directed at suing GM for the difference between what customers paid for their recalled vehicles and what the vehicles are worth now. Unfortunately for the consumers, a federal judge in a Manhattan court on Tuesday ruled that the vehicle owners couldn’t seek damages from GM for lost value, Reuters reports.US District Judge Jesse Furman specifically cited the plaintiffs’ lack of fair market value information for their vehicles as a reason for tossing out their claims. It would make it nigh-on impossible for a jury to accurately assess the amount of damages for which GM would be liable.The judge’s decision affects owners in three states — California, Missouri and Texas. He also indefinitely tabled a possible trial that had been set for January 2020 to address owners’ claims.”GM is pleased with the Court’s ruling,” said a GM representative, in a statement. “The Court granted GM’s summary judgment motion rejecting plaintiffs’ claims for alleged economic loss, which was Plaintiffs’ largest remaining claim. As the Court noted, ‘the ruling changes the landscape [of the litigation] in dramatic ways.'”GM’s behavior during the recall process for the millions of affected vehicles was enough to get the Department of Justice to file a criminal case against the company, which has now been dismissed after the terms of a three-year deferred prosecution agreement were met. Now playing: Watch this: 4 Photos 0last_img read more

Sensex Nifty may spurt on retail inflation data TCS Q2 results Infosys

first_imgIndian stock markets on Friday could well reverse the massive losses of the previous day caused by expectations of an interest rate hike by the US Fed Reserve that saw the benchmark indices — BSE Sensex and NSE Nifty — plunge 1.56 per cent. The two triggers that could lead to a rally are September retail inflation data and upbeat TCS results for September quarter.Retail inflation in September improved to a 13-month low of 4.31 per cent from 5.05 per cent in the previous month. Food price inflation, the main contributor to overall inflation in the past few months, declined to 3.88 per cent during the month from 5.91 per cent in August. Analysts view this as not only positive, but also raising the scope for another rate cut of 25 basis points.Secondly, Tata Consultancy Services (TCS), India’s largest software services exporter, posted decent growth in consolidated net profit and revenues for the September quarter on a year-on-year (YoY) basis.While net profit rose 8.4 per cent to Rs. 6,603 crore, revenues were up 7.8 per cent to Rs. 29,284 crore. The company also declared interim dividend of Rs. 6.50 per equity share.These two factors could well reverse the drastic fall of Thursday when the BSE Sensex closed 440 points, or 1.56 per cent lower, at 27,643, while the NSE Nifty ended the day at 8,573, down 135 points.On Thursday, TCS shares closed 2.17 per cent lower at Rs. 2,328.50 apiece, while Infosys gained 2.14 per cent to end at Rs. 1,052.05.However, Q2 results of Infosys would influence market sentiments on Friday. The Bengaluru-based IT software services exporter had already hinted at a possible downward revision of revenue guidance for the year.On July 15, the company, while declaring its Q1 results, had lowered its FY2017 revenue guidance to 10.5-12 per cent from 11.5-13.5 per cent earlier, triggering a 10 per cent fall in share price.In September, Vishal Sikka, CEO of Infosys, had hinted at another downward revision triggered by factors such as Brexit.”What I could say is that we see that our Q2 growth is going to be higher than the Q1 growth, but we do see risks that would get us towards a territory of downward revision of guidance because the atmosphere during the course of Q2 has worsened compared to what we saw in the beginning of Q2. And you see the example of RBS, it is one such example,” told analysts during a call last month.The company’s June 2016 quarter consolidated net profit was $511 million on revenues of $2,501 million, translating into revenue growth of 10.9 per cent on a year-on-year (YoY) basis and 12.1 per cent in constant currency terms. The operating margin came at 24.1 per cent.last_img read more

9 get life for murder in Jessore

first_imgA Jessore court on Wednesday convicted nine people and sentenced them to life term imprisonment for killing an UP member in Jessore in 2005, reports UNB.Among the convicts, three accused were present in the dock during the hearing while six others—Enamul Haque, Kabir, Anis, Biplob Mia, Kamarul Mandal, Ajam Fakir—remained absconding. According to the case statement, Insanul Haque, a member of Deyara union parishad in Sadar upazila, was killed by the convicts during a robbery on 8 July in 2005. Ijarul Haque Jewel, son of the victim, filed a murder and robbery case accusing unnamed people. After examining the records and witnesses, Md Iman Ali Sheikh of the Additional District and Sessions Judge Court-1, handed down the verdict.last_img read more